Returns & Exchanges

Return Policy

30-Day Return Window

We accept returns within 30 days of delivery for most items in new, unused condition.

At Motor Elite, we stand behind the quality of our automotive parts. If you're not completely satisfied with your purchase, we make returns easy and hassle-free.

Returnable Items

✓ Eligible for Return

  • • Unused parts in original packaging
  • • Items with all original tags and labels
  • • Non-electrical components
  • • Standard replacement parts
  • • Accessories and tools

✗ Not Eligible for Return

  • • Electrical components (tested/installed)
  • • Custom or special order items
  • • Fluids, oils, and chemicals
  • • Used or installed parts
  • • Items damaged by customer

How to Return Items

1

Contact Customer Service

Call us at 1-800-MOTOR-01 or email support@motorelite.com to initiate your return.

2

Receive Return Authorization

We'll provide you with a Return Merchandise Authorization (RMA) number and return instructions.

3

Package & Ship

Pack items securely in original packaging and ship using our prepaid return label.

4

Receive Refund

Once we receive and inspect your return, we'll process your refund within 3-5 business days.

Exchange Policy

We offer exchanges for defective items or incorrect parts shipped due to our error. Exchanges are processed as returns with new orders to ensure fastest delivery.

Exchange Process:

  • Contact us within 30 days of delivery
  • We'll send a replacement and provide return label for original item
  • No additional shipping charges for our errors
  • Expedited processing for urgent needs

Refund Information

Refund Methods

  • • Original payment method (credit card, PayPal)
  • • Store credit for faster processing
  • • Check by mail (if original payment unavailable)

Processing Times

  • • Credit cards: 3-5 business days
  • • PayPal: 1-2 business days
  • • Store credit: Immediate

Return Shipping

Free Return Shipping

We provide prepaid return labels for defective items and our shipping errors.

Customer Responsibility

Return shipping costs are deducted from refunds for customer changes of mind or incorrect orders.

Need Help?

Our customer service team is here to help make your return as smooth as possible.

Phone

1-800-MOTOR-01

Mon-Fri 8AM-6PM EST

Email

returns@motorelite.com

24-48 hour response

Live Chat

Available on website

Mon-Fri 9AM-5PM EST